Outbound Fibre Sales Specialist

Job Details

About this role

As an Outbound Fibre Sales Specialist, you will play a crucial role in driving the continued growth of our Full Fibre broadband services. Your primary responsibility will be making outbound calls to existing contacts within our CRM system with the goal of signing them up for our broadband services. You will also be tasked with data collection and ensure every customer interaction leaves a positive impression. This role requires resilience, confidence, and the ability to consistently perform repetitive tasks to achieve excellent outcomes.
Main responsibilities

Conduct high volumes of outbound calls to existing contacts in the CRM to promote our Full Fibre broadband services.
Persuasively communicate the features & benefits of our broadband services to potential customers.
Aim to secure sign-ups for our Full Fibre broadband services during calls.
Data collection
Handle rejection professionally and maintain a positive attitude.
Achieve and exceed sales targets and performance metrics.
Complete additional outbound calls as required by the business needs.

Working hours

This is a full time role working 37.5 hours per week, these hours will be worked on a rota basis between the business hours of:

• Monday – Friday 9.00am – 7.00pm
• Saturday 9.00am – 5.00pm
• Sunday 9.00am – 5.00pm

To meet the needs of the customer, you will need to be flexible with your working hours.
Experience/Skills required

Confidence: Must be confident and articulate in making outbound sales calls.
Resilience: Ability to handle rejection and remain motivated.
Consistency: Comfortable with performing repetitive tasks to achieve desired outcomes.
Customer Focus: Strong interpersonal skills with the ability to leave a positive impression on customers.
Sales Driven: Passion for sales and a strong desire to achieve and exceed targets.
Communication Skills: Excellent verbal communication skills.
Adaptability: Ability to adapt to the needs of the business and take on additional outbound calling tasks as required.
Targets: Experience in working towards targets and achieving these consistently.

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK.

We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you
during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.