Job Details
Self-Pay Administrator | Permanent | Full Time | St Mellons, Cardiff | Competitive Salary + Excellent Benefits
Spire Healthcare is recruiting a Self-Pay Administrator to join our Patient Support Centre Sales team based in St Mellons, Cardiff. This is an excellent opportunity for someone with strong customer service skills to begin or develop a career within private healthcare. Full training will be provided.
The Self-Pay Administrator is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.
About the Patient Support Centres
The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self‑pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience.
Key Responsibilities
Manage self-pay patient enquiries via telephone, email and online platforms
Handle enquiries from initial contact through to appointment booking
Convert warm leads into appointments and sales to meet KPI targets
Deliver a high standard of customer service in line with private healthcare expectations
Manage and prioritise your own workload effectively
Use multiple systems to support enquiry handling and booking processes
Promote Spire’s Values and Purpose, contributing to a culture of service excellence
Build positive relationships through clear and effective communication
About You
Strongly target-driven with a customer-focused approach
Confident using a range of systems and technology
Enjoy working in a fast-paced, collaborative team environment
Strong communication and interpersonal skills
Able to work effectively within a hub while supporting a national sales framework
Working Hours
37.5hrs per week, worked across, Monday to Friday between 8:00am and 7:00pm.
Saturday: 9:00am – 4:00pm (as required)
What to expect during the selection process
Stage 1: Online Assessments (20 mins)
Short personality and judgement test. Successful candidates progress to Stage 2.
Stage 2: Video Interview (20 mins)
4 scenario-based questions. Successful candidates are invited to a face-to-face interview.
Stage 3: Face-to-Face Interview
Visit a Patient Support Centre to learn more about the role and for us to get to know you
Benefits
35 days annual leave inclusive of bank holidays
Competitive pension with flexible retirement options
‘Spire for You’ benefits platform with cashback and discounts
Free Bupa health screening
Private medical insurance
Life assurance
Spire Healthcare is one of the UK’s leading independent healthcare providers, operating hospitals and clinics across England, Wales and Scotland. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where our people can thrive.
We reserve the right to close this vacancy early if sufficient applications are received.
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Spire Healthcare
Who we are Spire Healthcare is a leading independent healthcare group in the United Kingdom. We deliver high standards of care to our insured, self-pay and NHS patients, running 38 hospitals and 60+ clinics. Company overview Running 38 hospitals and 60+ clinics across England, Wales and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology and general surgery. We also operate a network of private GPs, deliver private, NHS and corporate mental health, dermatological and musculoskeletal services, and provide occupational health services to over 1,400 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom. Working in partnership with over 8,800 experienced consultants, we delivered tailored, personalised care to over 1.36 million people in 2025.