Sales Advisor

Job Details

Title: Sales Advisor

Location: St Asaph Business Park

Hours & days of work: 37.5 hours per week- Monday to Friday and one Saturday a month

Salary: £20,319.00 per annum + incentives

GreenThumb

GreenThumb is the UK’s leading lawn care company, based in lovely offices in North Wales. We combine a family feel with ambition and everyone in the team is focused on ensuring we deliver on our core values; One Team, Exceeding Expectations, Taking Ownership, and Acting with Integrity, and ensure we meet our promises for Purpose, People and Planet.

GreenThumb serves over 250,000 customers throughout the UK, helping them ensure their lawns are in peak condition.

What we offer:

Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days)

Competitive base salary and annual reviews

Medical cash plan

Christmas Shutdown

Free Lawn Treatments

Enhanced Paternity & Maternity

Company Sick pay

Cycle Scheme

And many other benefits

About the Role:

You will be working in a positive and exciting team environment where you will be expected to consultatively sell a range of products and services that GreenThumb offer. You will respond to inbound enquiries and make outbound calls to drive sales whilst delivering exceptional customer service. You will ensure an ethical approach to customers is always taken. You will need to be passionate about the quality of work that you deliver and be self-motivated to achieve and exceed your goals at every opportunity.

Main Duties of the Role:

Work collaboratively as a team to ensure all KPI’s and targets are met.
Communicate with our existing and cancelled customers in an omni-channel contact center environment which includes inbound and outbound calls, emails and webchat.
Ensure campaign and productivity targets are met by taking ownership of your own performance.
Practice and promote ethical selling.
Use objection handling and negotiation skills to promote additional products to help our customers achieve the best service possible.
Obtain full knowledge of all the products and services that GreenThumb provide.
Keep the customer at the center of everything you do.
Support company growth by providing a first-class new customer journey. Identify opportunities and introduce the customer to our fantastic products and services.
Promote and implement our Direct Debit schemes.
Act as an Ambassador for GreenThumb when representing and promoting the company.
Handle all calls in a professional, prompt and courteous manner.
Ensure accurate records are kept and maintained on the GreenThumb database, making clear and concise notes in required fields.
Provide accurate feedback on any trends in campaigns.
Always adhere to all GreenThumb policies and procedures.
Communicate and liaise effectively with all departments to ensure a customer centric approach.
Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

Do you have:

Good written and oral communication skills.
Ability to work individually or as part of a team.
A flexible and proactive approach to work.
Excellent telephone skills.
Customer Service experience.
Experience working in a target driven environment.
Sales Experience.
Knowledge of handling and resolving customer complaints.
Proven track record of achieving KPI’s/Targets.

If you think you fit the criteria and would like to work for a forward-thinking business, why not join us, click “apply” below – we want to hear from you