Macfarlane Group PLC is the UK’s largest packaging distributor and we are seeking to hire a Sales Coordinator to join our established team at our Thornaby site. This will initially be working on a temporary contract to provide cover as part of a slight restructure but if all goes to plan, it could lead to a permanent appointment at around the six months point. As a business, we are passionate about providing fully integrated and innovative packaging solutions augmented by outstanding customer service. As a Group we are continuing to grow significantly and always keen to attract talented new individuals to our business.
The Sales Coordinator Role
Sales Coordination is a key part of what we do as a business, providing the crucial ‘bridge’ between our customers and our internal purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will see you handling inbound customer enquiries and processing sales orders whilst supporting the external field sales executive and undertaking an element of outbound calling to further develop existing accounts and identify new business opportunities. The role will therefore ideally suit a target-driven and experienced internal sales person who can demonstrate prior success within a similar multi-faceted office based role. This position is wholly office based and focussed upon customer engagement, this to understand needs, ensure sales opportunities are realised and provide first class service to the customer base. We are seeking someone who can commit to working full time office hours Monday to Friday on a permanent basis.
Sales Coordinator Key Duties
- Managing and developing a portfolio of existing accounts, effectively maintaining profitability
- Pro-actively identify and target new accounts & dealing with incoming queries
- Working closely with and supporting the external sales team
- Administration of sales orders/quotations, ensuring customer delivery dates are met
- Regular use of internal CRM system
- Liaising with internal departments such as logistics and procurement
Do you have the correct profile?
You must have demonstrable experience of having worked successfully within a similarly fast-paced sales coordination or internal sales position. You will enjoy the variety and tempo that comes with such a role, be comfortable with both taking inbound customer calls and making outbound calls on a regular basis. The prospect of learning a new internal CRM system will hold no fear for you and you will also be an accomplished administrator, able to complete sales order processing accurately. First class telephone manner, customer service and rapport building skills are all imperative as is the ability to forge and maintain effective internal working relationships with colleagues in other departments. You will also be commercially aware, target driven and very much a team player.
In return we offer a competitive basic starting salary (negotiable dependant on experience) along with an attractive performance/profit linked bonus & uncapped commission scheme plus flexible employee benefits that includes: 25 days annual leave (plus bank holidays), additional holiday purchasing scheme, contributory pension, childcare vouchers & employee discount scheme. Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.
We are ideally seeking the successful candidate to start ASAP in January and will therefore be seeking to meet shortlisted candidates in the run up to Christmas. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. Please note that all shortlisted candidates can expect to hear back from us within five working days of making their application. If you do not therefore hear back within that timeframe, please assume that your application has not been successful on this particular occasion.
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